The Collections Coach Services
- Conduct policy & procedure reviews/updates/creation.
- Perform gap assessments for compliance, operations, quality assurance, and leadership requirements.
- Create call & account evaluation programs, forms, guidelines and rubrics.
- Create and or review quality assurance programs, which can include training for call auditors and collectors.
- Creation of customized compliance, operational, and leadership training, designed for face to face training or electronic delivery.
- Leadership development and “coach the coaches” coaching and mentoring.
- FDCPA training for sales and IT staff—need to know stuff for people who support clients and your frontline staff.