The Collections Coach Services

  • Conduct policy & procedure reviews/updates/creation.  
  • Perform gap assessments for compliance, operations, quality assurance, and leadership requirements.
  • Create call & account evaluation programs, forms, guidelines and rubrics.
  • Create and or review quality assurance programs, which can include training for call auditors and collectors.
  • Creation of customized compliance, operational, and leadership training, designed for face to face training or electronic delivery.  
  • Leadership development and “coach the coaches” coaching and mentoring.
  • FDCPA training for sales and IT staff—need to know stuff for people who support clients and your frontline staff.