About the Coach
Roger Weiss, IFCCE began his collection career in 1992. He was mentored by some of the industry’s premiere leaders and still cites them among his biggest influences today.
Early on he realized his passion and knack for teaching collectors in a light-hearted and effective manner, could catapult his clients to immediate improvement and success.
By combining his hobby of stand-up comedy with his passion for professional collections and compliance training, Roger delivers the highest quality of EDUTAINMENT around.
About Debra Ciskey
Debra Ciskey is the lead developer for the microlearning modules offered by The Collections Coach. Debra is an accomplished Senior Executive, Consultant, and Thought Leader with nearly 40 years of success across the collection industry. Leveraging extensive experience in training, course development, and process improvement, she is a valuable advisor for a small to midsize organization working towards compliance and training excellence. Additionally, Debra is a notable author providing compliance content for magazines and web-based publishing. Her broad areas of expertise include training techniques, training development, compliance, and process improvement through call monitoring and analysis.
Throughout her executive career, Debra held leadership positions with Wakefield and Associates, Inc., and Afni, Inc. She has also served on the Board of Directors for ACA International, Inc. during 2012-2018. She has performed training needs analysis and provided training programs to fill gaps related to performance and compliant practices.